FAQ
We are here to help! Below you will find answers to some of our frequently asked questions.
Order Placing
Placing an Order
Thank you for choosing to shop with Outspoken Jewel. Your support means a lot to us. Placing an order is simple. First make sure you have added all the items you want in your cart. Once you have, at the top right corner select the cart icon to begin the checkout process.
Once you have verified that the items in your cart are accurate, you will then follow the prompts.
You will be asked to enter your name, address, and payment information.
Once all of this has been entered you will see a button that says "Place Order". You will then see a confirmation on the screen. This will also be emailed to you.
What payment methods do you accept?
We’re happy to accept the following payment methods at Outspoken Jewel: Visa, MasterCard, American Express, and Discover.
Tracking & Delivery
What carrier(s) do you use?
We proudly ship with FedEx to ensure reliable and timely delivery.
Where do you deliever to?
We’re happy to offer shipping to all 50 U.S. states and U.S. territories! Shipping rates are based on your location and are determined by our carrier to ensure you get the best possible service.
How can I track my order?
Once your order is placed, you’ll receive a confirmation email with all the details of your purchase. Your order will then move into processing, which typically takes 1–2 business days.
As soon as your order is packed and ready to go, we’ll send you another email with your FedEx tracking number, so you can easily follow its journey to your door.
Delivery times will vary depending on your location, but most U.S. orders arrive within 3–7 business days after shipping.
How long does shipping take?
Delivery times will vary depending on your location, but most U.S. orders arrive within 3–7 business days after shipping.
I still have not received my order?
If you’ve already checked your order status using the FedEx tracking number we provided and there are no updates available, please don’t hesitate to reach out to us at info@outspokenjewel.com. We’ll gladly investigate the issue and work to resolve it as quickly as possible.
In the rare event that your package was lost in transit, we’ll send a replacement order with overnight shipping at no additional cost to you.
However, please note that Outspoken Jewel is not responsible for stolen packages once they’ve been marked as delivered by the carrier. We recommend choosing a secure delivery location or using FedEx’s delivery management tools to avoid any issues.
Thank you for your understanding and support!
Refunds & Exchanges
What is your return policy?
We understand that sometimes your order just doesn't work out and that is okay. Outspoken Jewel has a 14 (fourteen) day return policy.
Unfortunately, after this 14 (fourteen) day timeframe, Outspoken Jewel will be unable to accept any returns, or issue refunds.
Returns & Exchanges
We want you to love your jewelry! If for any reason you are nt completely satisfied with your purchase, we gladly accept returns or exchanges within 14 days of the purchase date.
To be eligible for a return or exchange, items must be in original condition and returned in their original packaging. We are unable to accept returns on items show signs of wear, damage or alteration.
Returns & Exchanges Process
We're sorry to hear that you're not completely satisfied with your jewelry purchase. We're here to help make things right!
To start a return or exchange, please email us at info@outspokenjewel.com. In the subject line, be sure to include "Return" or "Exchange", along with your order number.
Please allow 2-3business days for a response to your initial email.
- To help us process your request as quickly as possible, include the following in your message:
- A brief explanation of why you'd like to return or exchange your item(s)
Once we’ve confirmed your item(s) are eligible, we’ll send you a return label via email. After we receive the item(s), we’ll issue a refund to your original payment method or provide a tracking number for your exchanged item(s).
Thank you for shopping with us — we truly appreciate your support!
How long does it take to receive my refund?
Once we receive and verify the items you’ve returned, we’ll issue your refund. Refunds typically take 1–3 business days to appear in your account, depending on your bank or payment provider. You’ll receive a confirmation email from us as soon as your refund is processed.
Just a quick reminder: To start a return or exchange, please email us at info@outspokenjewel.com with your order number and "Return" or "Exchange" in the subject line. Be sure to include a brief reason for the return and a clear photo of the item(s). Once we confirm your item is eligible, we’ll send you a return label to make the process as smooth as possible.
Do you provide return labels?
To make your return as easy as possible, we provide return labels at no cost to you. Once your return is approved, we’ll email you the label so you can ship the item back hassle-free!
Customer Accounts
Why do I need to create a customer account?
Creating a customer account is a smart and convenient way to keep all your orders, tracking details, and purchase history in one easy-to-access place. You'll also enjoy a faster checkout experience, personalized recommendations, and early access to exclusive offers and new collections.
How do I create a customer account?
1. From the homepage, click the "person icon" at the top of the screen.
2. Enter the email address you'd like to use for placing orders and receiving exclusive offers.
3. Click “Continue”, you’ll receive a one-time code via email to securely log in. No need to remember a password!
4. Enter the code sent to your email to access your account. If your code does not appear in your regular inbox, please be sure to check your SPAM or JUNK folder.
If this is your first time logging in, click the "person icon" again on the right-hand side to add your personal information, such as your shipping address, so you're ready to place an order.
Is my personal information secure?
Yes—your information is safe with us. Our e-commerce service provider is a trusted platform that uses top-level security to protect your personal and payment details. Everything is encrypted, and your credit card information is never stored. We only use your info to process orders and make your shopping experience better. Your privacy and peace of mind are always a priority.