FAQ
Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Order Placing
How do I place an order?
Thank you for choosing to shop with Outspoken Jewel. Your support means a lot to us. Placing an order is simple. First make sure you have added all the items you want in your cart. Once you have, at the top right corner select the cart icon to begin the checkout process.
Once you have verified that the items in your cart are accurate, you will then follow the prompts.
You will be asked to enter your name, address, and payment information.
Once all of this has been entered you will see a button that says "Place Order". You will then see a confirmation on the screen. This will also be emailed to you.
What payment methods do you accept?
Outspoken Jewel currently accepts the following payment methods: VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER
Tracking & Delivery
What carrier(s) do you use?
Our carrier of choice is FedEx.
Where do you deliever to?
Outspoken Jewel currently ships orders to all 50 states within the United States and all US territories. Shipping rates vary depending on your physical location as provided by the carrier.
How can I track my order?
Once your order has been placed you will receive a confirmation email that wll detail your order.
Your order will go through order processing.
When your order is packed and ready for shipment you will receive an email with the FedEx tracking number.
How long does shipping take?
Estimated delivery times vary based on a variety of reasons. The most common reasons are: weather and holidays.
Typically delivery times are estimated to take between 3-5 business days from the date your order is shipped.
I still have not received my order?
We apologize for this inconvience. We are happy to help you. If you have checked the status of your order by using the FedEx tracking information that we have provided and there is not an update on their website please contact us and we will inquire about the status of your order and get this resolved quickly.
In the rare event that your order was lost in transit we will ship you a new order with overnight shipping at no additional cost to you.
Refund Policy
What is your return policy?
We understand that sometimes your order just doesn't work out and that is okay. Outspoken Jewel has a 30 (THIRTY) day return policy.
What that means is you will have 30 (THIRTY) days from the date your order is placed to request a refund and return your items.
Unfortunately, after this 30 (THIRTY) day timeframe, Outspoken Jewel will be unable to accept any returns, or issue refunds.
How long does it take to receive my refund?
Once we have received and verified the items you wish to return, your refund will be issued.
Depending on your bank refunds should be received by you between 1-3 business days.
Once we have issued your refund we will send a confirmation email to you.
Do you provide return labels?
At this time we do not provide return labels. However, you can mail your items to:
Outspoken Jewel
PO Box
Newport, KY 41071