Store FAQ

Orders are processed within 1–2 business days from the date your order is placed. Orders placed on weekends or holidays will begin processing on the next business day. Because each piece is carefully inspected and thoughtfully packaged before leaving our studio, we prioritize quality and presentation with every shipment.

We ship via FedEx or USPS, depending on location and delivery efficiency. Tracking information will be provided once your order has shipped so you can follow your statement all the way to your doorstep.

After processing, shipping typically takes 3–7 business days, depending on carrier operations, destination, and seasonal volume. Please note: Delivery times are estimates and may vary due to weather, holidays, or carrier delays. Once your package is in the hands of the carrier, delivery timing is outside of our direct control.

At this time, Outspoken Jewel does not offer returns or exchanges on any purchased items. Because each piece is one-of-a-kind and handcrafted with intention, all sales are considered final. We encourage you to carefully review product descriptions, measurements, and materials before completing your purchase to ensure your selection is exactly what you desire. If you have questions about sizing, materials, or details before ordering, please reach out — we are happy to assist you in choosing the right statement piece. Your confidence matters to us, and we want you to feel certain before you buy.

We carefully package each Outspoken Jewel piece to help ensure it arrives safely. However, if your item arrives damaged during shipping, please contact us immediately. If you receive a damaged package or damaged jewelry, please take clear photos of the packaging and the item as soon as possible. These photos help us quickly review the issue with the shipping carrier and determine the best resolution. Damaged items may be eligible for repair or replacement review, depending on availability and the specific situation. Please report any shipping damage within a reasonable timeframe after delivery so we can assist you quickly.

At Outspoken Jewel, we stand behind the quality and craftsmanship of each handcrafted piece. We will review repair requests related to craftsmanship quality issues within a reasonable timeframe after purchase. If you believe your item requires repair support, please send your request to info@outspokenjewel.com with photos of the item and a brief description of the issue. This helps us quickly evaluate your request and determine the best solution. Please allow 2–3 business days for a response to all repair inquiries. Once your request is reviewed, we will provide next steps regarding repair options, timelines, and any associated costs if applicable.

If your package is delayed, we kindly ask that you allow a few additional business days for delivery. Shipping delays can naturally occur due to weather conditions, holidays, high shipping volumes, or carrier service disruptions that are outside of our control. If tracking shows movement but your package has not yet arrived, it is often still in transit. Carriers sometimes experience temporary scanning delays before updating tracking information. If your package is truly lost, meaning a significant amount of time has passed with no delivery updates or movement on tracking, please contact us immediately at info@outspokenjewel.com so we can assist you in contacting the shipping carrier to open a claim or investigate the issue. To help resolve lost package cases as quickly as possible, please include: Your order number Tracking information Any delivery updates you have received While we cannot control carrier operations once packages have shipped, we want to help ensure your Outspoken Jewel piece reaches you safely and as quickly as possible.

Your Outspoken Jewel piece is handcrafted with intention, and proper care will help preserve its beauty and longevity. Keep your jewelry dry by removing it before showering, swimming, exercising, or exposing it to water for long periods. Moisture can cause metals to tarnish more quickly over time. Avoid contact with chemicals and fragrances. It is best to put on your jewelry after applying perfumes, lotions, hairspray, or makeup, as chemicals can dull metals and affect natural stones. Store each piece separately in a jewelry pouch, box, or soft-lined container to help prevent scratching, tangling, or damage to wire-wrapped details. Clean your jewelry gently using a soft, dry, lint-free cloth to wipe the surface after wearing. Avoid harsh jewelry cleaners unless they are specifically recommended for your piece. Handle your jewelry with care. While our pieces are designed for wear, wire-wrapped jewelry should be treated gently to protect intricate design details and stone settings. With proper care, your Outspoken Jewel piece will continue to make bold statements for years to come.

Yes. Every Outspoken Jewel piece is truly one-of-a-kind. Each design is hand-drawn and handcrafted individually, making every piece completely unique. No two pieces are ever exactly the same because each one is created as a standalone work of wearable art. Since every piece is personally designed and created by hand, when a piece is sold, it is not duplicated. This ensures that you are purchasing an original statement piece that cannot be recreated. Your Outspoken Jewel is not just jewelry — it is wearable art, created with intention, creativity, and individuality in mind.

Outspoken Jewel offers custom design services for customers who want a truly personalized statement piece. Custom pieces require a design consultation before production to ensure we fully understand your vision, style preferences, and design details. Consultations can be completed either by phone or in person. During the consultation, we will discuss design ideas, materials, sizing, and any specific details you want incorporated into your custom piece. Custom pieces require a 2–3 week production lead time after the design and payment details are finalized. This timeframe allows us to carefully handcraft your piece with attention to detail and quality. Custom orders are unique and created specifically for you, so turnaround times may vary slightly depending on design complexity and material availability. We will always communicate expected timelines during your consultation.

Creating an account is quick, easy and free. This allows for you to be able to conveniently review your order history, store your preferred payment method, shipping address, etc. This allows for a faster checkout time when placing orders with Outspoken Jewel LLC.

Your account will be linked to the email address that you provide at the time of setting up your account. When you are checking out all you will need to do when logging in is : 1. enter your email address 2. Enter the code that is sent to the email address.